This Privacy Policy is effective upon JAN 01, 2023
This Privacy Policy aims to give you
information on how we collect and process your personal data.
www.fixdji.com referred to as
‘we’, ‘us’ or ‘our’ throughout this Privacy Policy. We are the primary data
controller for the purposes of this website and our registered office is 444
Alaska Avenue, Torrance, CA 90503
It is important that you read this Privacy
Policy together with any other privacy notice or fair processing notice we may
provide on specific occasions when we are collecting or processing personal
data about you so that you are fully aware of how and why we are using your data.
This Privacy Policy supplements the other notices and is not intended to
override them.
We may amend this Privacy Policy at any
time by posting the amended terms herein. All amended terms automatically take
effect 30 days after they are posted. We will announce any material changes to
this Privacy Policy and their rationale by email.
We respect the privacy rights of our
visitors and recognize the importance of protecting the information collected
about them. This privacy policy is about how we collect, store, and use the
personal information that you provide to us.
If you are under 18, you must inform a
parent or guardian about our privacy policy to obtain their agreement to the
privacy policy before registering, subscribing or placing an order with us.
WHAT PERSONAL DATA DO WE COLLECT FROM YOU
AND HOW?
We collect and process only the data that
is required to allow us to provide our services to you. We collect the
following data when you browse or shop at www.fixdji.com
We process the personal data required to
complete and dispatch your purchase, including your name, billing address,
delivery address, payment details, mobile number, telephone number and email
address. We collect your email address in order to send you confirmation of
your order; we collect your telephone number so that we can contact you if
there are any issues with the order.
We collect your email address when you
sign up for our free or discounted trial subscription.
If you register for our account, we
collect your name, email address, password, country and IP address.
When you contact our Customer Service
team, we may collect additional data to help us resolve any queries relating to
your order, delivery, payments or any other queries.
We collect and process data about your
browsing on www.fixdji.com, including the
pages you visit and how you interact with these pages. If you have registered
for an account, we collect browsing data about your access to the dedicated
areas of the website.
If you are a customer of www.fixdji.com, or if you have given us your
consent, we may collect and process your personal data for marketing
activities.
If you provide us with someone else’s data
– for example, if you purchase a product to be delivered to a friend or as a
gift – we will collect and process the personal data required to complete the
transaction such as the name, delivery address and other contact details for
your friend. If you are receiving an item as a gift, we will process your data
only to fulfil the gift request and our contractual obligations.
When you call our Customer Service team,
your call will be recorded for training and fraud prevention purposes.
WHAT ABOUT COOKIES? WHAT ARE COOKIES?
We collect information about your use of
our online services using cookies. Cookies are very small files that are sent
by us to your computer or other device which we can access when you visit our
site in the future. Cookies help us remember who you are and other information
about your visits. They can help display the information on a website in a way
that matches your interests. Most major websites use cookies.
HOW WILL YOUR PERSONAL DATA BE USED?
Whenever you give us your personal
information we will use it in accordance with applicable privacy laws and for
the purposes set out in this policy, on the data entry forms you complete, in
any relevant terms and conditions and on pages or emails which link to the data
entry forms.
When you use our services: Your
information will be used in the first place to provide the products, services
or information you have asked for and to provide you with a personalized
shopping experience. We keep the information you provide and may use it for
several purposes, including: (i) accounting, billing, reporting and audit; (ii)
credit checking or screening; (iii) authentication and identity checks; (iv)
credit, debit or other payment card verification and screening; (v) debt
collection; (vi) safety, security, health, training, administrative and legal
purposes; (vii) data matching and dedupe, statistical and market analysis, and
marketing information; (viii) advertising and marketing for us, our Group and
third parties; (ix) developing, testing and maintaining systems; (x) studies,
research and development; (xi) customer surveys; (xii) customer care and to
help us in any future dealings with you, for example by identifying your
requirements and preferences; (xiii) where required by law or in connection
with legal proceeding or disputes; and (iv) any other uses set out in the terms
and conditions for use of our services. For these purposes we may disclose your
information to one or more of the other organisations listed in the section
called “who we share your personal information with”.
Saved payment card details will only be
shared with our payment partner and not with any other third parties and will
only be used to process your order, using our payment partner’s systems.
We may also use your personal information
to send you marketing updates, as detailed in the next section if you subscribe
to us.
Tracking how our online services are used:
We collect, and use third parties to collect and share with us, information
from visitors to our online services and analyse it to build up a picture of
how people use our websites. This helps us improve the services we offer. We
may also give anonymous statistics about visitors to other, reputable
organisations, but the information we provide will not include details that
would allow these organisations to identify you.
Testimonials: If you give us feedback, we
may use it to improve our services and we may publish it online or offline to
promote our business and our services. We will ask for your permission before
we publish it.
Comments and reviews submitted to our
online services: If you wish to submit a comment or feedback on a merchandise
featured on our services, we may (but are not obliged to) publish your comment
online to promote our business and our services. We will collect your name or
username which will be displayed next to your comment, which will be published.
Mobile services: When you request our
mobile services, we may keep your mobile phone number, the make and model of
your phone, the operating system used by your phone and details of your network
operator, and we will link a unique identifier to your mobile phone number.
We’ll store your device language, country, We need this information in order to
provide the features and services enabled through our mobile services and to
administer our mobile service.
Social networks: If you follow us or
interact with us on any of our pages on third party social media platforms,
such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide
will be subject to the third party’s privacy policy, as well as this privacy
policy.
Customer surveys: Every now and again, we
may ask you for your opinion on our services and the products you have
purchased through our services. When we do research or surveys, we may use
cookies and may combine the information collected by those cookies with your
answers.
WHO WE WILL SHARE YOUR PERSONAL
INFORMATION WITH?
We will share your information with other
companies in our Group, who may use it for their own business purposes, as set
out in their privacy policy. These purposes may include financial reporting and
analysis, strategic planning, the development of customer segmentation and
metrics to provide a consistent view of our customer base, research and analytics,
to help us source the right products in future and make better product
recommendations, more effective targeting of our marketing campaigns, the
creation of inspiring content and editorial features, the development of new
products and collaboration opportunities with designer brands. It will also be
used to provide more tailored marketing by phone, post, email, SMS or any other
means (electronic or otherwise) and you expressly agree to such use.
From time to time, we may engage third
party business partners to provide information about you or to collect personal
information on our behalf. We may also share or match your data with third
party business partners to provide you with the products, services or
information you ask for or for interest-based advertising. We may pass your
information onto one or more of the following organisations: (i) data
processing companies, mailing houses and other third party suppliers working on
our Group’s behalf; (ii) ad-serving agencies and other advertising intermediaries;
(iii) credit reference or fraud prevention agencies, which may keep a record of
that information; (iv) research students, universities and other research and
development organisations; (v) regulatory bodies, government and enforcement
agencies, such as the police.
Every now and again, we receive requests
for information from government departments, the police and other enforcement
agencies. If this happens, and there is a proper legal basis for providing your
personal information, we will provide it to the organisation asking for it.
We collate information about site traffic,
sales, wish lists, and other commercial information which we may pass onto
third parties, but this information does not include any details which can
identify you personally.
WHERE WE PROCESS YOUR PERSONAL
INFORMATION?
When we use your information as described
in this policy, this may involve sending your information outside the European
Economic Area (EEA). When we do this, we make sure that appropriate steps are
taken to protect your personal information and your rights. By providing us
with your personal information, you agree that we may transfer, store and
process your information outside the EEA. Governments in certain countries such
as the USA have broad powers to access data for security, crime prevention and
detection and law enforcement purposes.
MARKETING OPT-IN AND OPT-OUT PROVISION
We offer you the chance to receive news
which, depending on your preferences, we will discuss them with you by phone or
send them to you via email, SMS and/or direct mail. These may include alerts
for new products, features, enhancements, special offers, upgrade
opportunities, contests, events of interest, and one-off marketing promotions.
You can opt-out of receiving these updates, if you wish.
You have the right to ask us not to use
your personal information for marketing. At all times, we will offer you the
opportunity to unsubscribe from any service or update to which you have
subscribed, if you change your mind. Whenever you receive marketing from us, we
will tell you how to unsubscribe. To opt out of direct mail, please contact our
Customer Service team on 985-313-9933 or by email at contact@fixdji.com
SAFEGUARDING YOUR PERSONAL INFORMATION
We will take reasonable care to maintain
appropriate safeguards to ensure the security, integrity and privacy of the
information you have provided to us. We have put in place technology and
security policies which are designed to protect the personal information we
hold about you. We also follow the security procedures that applicable privacy
laws require. These cover storing, using and releasing any information you have
provided and, as well as measures designed to prevent unauthorised access or
use. When you place an order or access your account information, we use a
Secure Socket Layer (SSL) encryption which encrypts your information before it
is sent to us to protect it from unauthorised use.
WHY DO WE LINK TO OTHER WEBSITES?
Our online services contain hyperlinks to
websites that are owned and operated by other organisations, such as PayPal,
Stripe etc. These websites have their own privacy and cookie policies, and we
urge you to read them. They control how your personal information is used when
you give it to these other organisations or they collect it with cookies. We do
not approve any other websites and we are not responsible for any information,
material, products or services that are on or accessible through those websites
or for the privacy practices of websites run by other organisations. If you use
these other websites you do so at your own risk.
COMPLAINTS
We may update this privacy policy from
time to time so you may want to check it each time you give us personal
information or use our website.